Shipping & Delivery Policy

Last Updated: June 2026

At Adiva Tech Services Pvt. Ltd., we strive to deliver products, prototypes, PCB assemblies, and engineering solutions efficiently and securely. This Shipping & Delivery Policy outlines the terms related to order processing, shipping timelines, delivery expectations, and customer responsibilities.

Shipping & Delivery Policy

1. Overview

Adiva Tech Services Pvt. Ltd. provides PCB Assembly, PCB Fabrication, Embedded Systems Development, Product Prototyping, ODM/OEM Manufacturing, and related technology solutions. Delivery timelines may vary depending on project complexity, component availability, manufacturing requirements, and shipping destination.

2. Order Processing

Orders are processed after:

  • Project requirements have been finalized.
  • Payment has been received and confirmed.
  • Necessary documentation and approvals have been provided by the customer.
  • Required components and materials are available or procured.

Processing times may vary depending on the nature of the project and manufacturing requirements.

3. Manufacturing & Production Lead Time

Production timelines depend on several factors, including:

  • PCB complexity
  • Quantity ordered
  • Component availability
  • Assembly requirements
  • Testing and quality assurance procedures
  • Custom development requirements

Estimated lead times provided in quotations or project agreements are approximate and should not be considered guaranteed delivery dates.

4. Shipping Methods

We work with reputable domestic and international logistics providers, including but not limited to:

  • DHL
  • FedEx
  • UPS
  • Aramex
  • India Post
  • DTDC
  • Delhivery
  • Other authorized courier partners

The shipping carrier may vary based on destination, package size, and service availability.

5. Domestic Shipping

Orders shipped within India are typically delivered within:

3–10 business days after dispatch, depending on location and courier service availability.

Remote locations may require additional delivery time.

6. International Shipping

International deliveries typically require:

5–21 business days after dispatch, depending on destination country, customs clearance procedures, and carrier performance.

Actual delivery times may vary and are beyond our direct control once the shipment has been handed over to the carrier.

7. Shipping Charges

Shipping costs are calculated based on:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Shipping method selected
  • Insurance requirements (if applicable)

Shipping charges will be communicated before order confirmation whenever applicable.

8. Customs, Duties & Taxes

For international shipments:

  • Customers are responsible for any applicable customs duties, import taxes, VAT, GST, brokerage fees, or other government-imposed charges.
  • Customs regulations vary by country and may cause delays beyond our control.
  • Adiva Tech Services Pvt. Ltd. is not responsible for customs clearance delays or additional charges imposed by local authorities.

9. Shipment Tracking

Where available, tracking information will be provided once an order has been dispatched.

Customers may track shipments directly through the courier provider's website using the provided tracking number.

10. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

  • Component shortages
  • Supplier delays
  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • Government regulations
  • Public holidays
  • Force majeure events
  • Incorrect shipping information provided by the customer

Adiva Tech Services Pvt. Ltd. shall not be held liable for delays caused by circumstances beyond its reasonable control.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address
  • Incomplete address
  • Failed delivery attempts
  • Refusal to accept delivery

Additional shipping charges may apply for reshipment.

12. Lost or Damaged Shipments

If a shipment is received damaged or appears to be lost in transit:

  • Notify us within 7 days of the expected delivery date.
  • Provide photographs of any damaged packaging or products.
  • We will work with the shipping carrier to investigate the issue.

Resolution may include replacement, repair, reshipment, or other appropriate remedies at our discretion.

13. Delivery Acceptance

Upon receiving the shipment, customers are encouraged to inspect the package immediately.

Any visible damage, shortages, or discrepancies should be reported within 7 days of delivery.

14. Project Deliverables & Digital Services

For software development, firmware development, design services, consulting, and other digital deliverables:

  • Delivery may be completed electronically via email, cloud storage, project management platforms, or other agreed methods.
  • Delivery timelines will be specified within the applicable project agreement or quotation.

15. Force Majeure

Adiva Tech Services Pvt. Ltd. shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Pandemics
  • Government restrictions
  • Labor disputes
  • Transportation interruptions
  • Supplier failures
  • War or civil unrest

16. Contact Information

For shipping-related inquiries, please contact:

Adiva Tech Services Pvt. Ltd.

📧 Email: Contact@adivatechnology.com

🌐 Website: https://adivatechnology.com